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Question

my sim doesnt seem to be working

C
Community Member
  • Cush
  • Community Member

I’m having difficulty accessing the internet so I put £40 into my account today and it doesn’t seem to be showing in my account plus I still have no network on internet 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1203 replies
    • May 26, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Cush    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4126 replies
    • May 26, 2025

    Hey there ​@Cush, we’re sorry to hear that. We hope the advice from ​@MZone has helped and you’ve been able to contact our live-chat.

     

    Any further questions, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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