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Outgoing calls and 4G isn't working 

Best answer by andewhite

Gary Richardson wrote:

Outgoing and incoming calls and data not working South Yorkshire area

is there a network issue 

Parts of South Yorkshire are within an area where Three UK (the iD network partner) have shutdown the 3G network, @Gary Richardson

Perhaps you’re in that area, and your handset isn’t compatible with the iD 4G Calling service need for calling.

Try “Status Checker” option from https://www.idmobile.co.uk/help-and-advice/coverage.

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22 replies

  • Helpful
 Contributor
  • 12 replies
  • June 7, 2024

Hi @Dempster 

Could you share some more detail?

Is this a brand new phone and sim? If so is it PAYG or Contract

Are you using a new pay monthly sim only SIM in an old handset?

Have you ported across from another network?

Or have you recently upgraded?

 

 


 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • June 17, 2024

Hi @Dempster 

 

Okay, how are texts?

 

Does this happen everywhere you go or just certain areas?

 

Are you still having issues with this?

 

Tom


Gary Richardson
Active Contributor

Outgoing and incoming calls and data not working South Yorkshire area

is there a network issue 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11656 replies
  • Answer
  • June 27, 2024
Gary Richardson wrote:

Outgoing and incoming calls and data not working South Yorkshire area

is there a network issue 

Parts of South Yorkshire are within an area where Three UK (the iD network partner) have shutdown the 3G network, @Gary Richardson

Perhaps you’re in that area, and your handset isn’t compatible with the iD 4G Calling service need for calling.

Try “Status Checker” option from https://www.idmobile.co.uk/help-and-advice/coverage.


Gary Richardson
Active Contributor

Thanks for that but I have a iPhone 15 pro compatible with 5 and 4 g

looks  like there’s a issue with network as my wife is with Smarty and her phone is down??? 
 

thanks 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • July 9, 2024

@Gary Richardson,

Welcome to the Community!

It sounds like whilst 3G is being phased out the team are working on improving the 4G and 5G coverage.

How long have you had the issue? Are you still having issues?

 

Kash


Gary Richardson
Active Contributor

Thanks the issue is resolved 

The three network had gone down in our area

 

thanks 


  • 0 replies
  • July 24, 2024

That’s great to hear Gary; apologies for any inconvenience during this time. 

 

Ed


  • Active Contributor
  • 7 replies
  • September 12, 2024

I'm on contract I'm getting texts but can't call out. I need my phone for work 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • September 13, 2024

Hi @Ando1967 

 

Sorry to hear this, how long have you had this issue?

 

Are you unable to call certain numbers or all number?

 

Are you able to receive calls?

 

Tom


  • Active Contributor
  • 7 replies
  • September 13, 2024

3 day it's been like this .

Calls go to answerphone which I can't access .

I can get texts 


  • Active Contributor
  • 7 replies
  • September 13, 2024

I have full signal and I still can't call mobile or landlines numbers ?????. I tried calling my call box still no joy . I need to talk to someone!!¡!!!

 


Decembersangel72
Silver Contributor

Hi @Ando1967 👋🏻

What phone do you have? As this will help in determining what help can be given.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • September 17, 2024

Hi @Ando1967,

Please let us know if you are still experiencing the issue.

I would advise contacting our Live Chat Team and they can assist you as quickly as possible.

 

Kash


  • Helpful
 Contributor
  • 16 replies
  • September 20, 2024

*capitalise

I must have been very ANNOYED not to spot that. 


  • Helpful
 Contributor
  • 16 replies
  • September 20, 2024

Well… it’s been five days and still no resolution or contact from the live chat, technical or complaints team. I’ve already chased this enough. Will be requesting my PAC code now and will have to follow up the rest with the complaints team when they’ve got time to address it. Very poor customer service.


Decembersangel72
Silver Contributor

Hi @JHK 👋🏻

What phone do you have? As someone may be able to point you in the right direction with this info
x
 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • September 24, 2024

Hi @JHK 

 

Taking a look we can see you indicate your issue was resolved with a suggestion from another user.

 

Please avoid spamming multiple posts for attention, we respond here when we can, typically oldest post to newest, spamming wouldn’t mean you’ll be seen quicker.

 

Tom


  • New
 Contributor
  • 2 replies
  • September 25, 2024

I am having similar issues.

Good 4G signal, intermittent data, often no data flow at all.

Three’s 4G network appears to be saturated in north Cornwall where I am on a short break.

The really annoying aspect is that there are 3 or 4 3G only Three sites nearby and none of them have been upgraded to 4G. When I am occasionally connected to a 3G site the data is operational.

Just to be clear my pixel 8a phone fully supports 4G and 5G. It works well, where Three have provisioned enough network capacity.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • September 30, 2024

Hi @NoDataAgain 

 

Sorry to hear this, please could you let us know the postcode(s) where you’re having issues?

 

Tom


  • New
 Contributor
  • 2 replies
  • September 30, 2024

Hi

A postcode was PL28 8LE.

4G Band 20 (from eNB 6741) provided a strong RF signal but no data flow and struggled to support voice calling.

4G Band 3 (from eNB 6741) only worked outside and when not obstructed by local buildings.

The two closest sites were 3G only sites and the phone would only connect to the 3G signals when the saturated 4G band 20 was lost.

When connected to 3G it was a lot better than the 4G band 20.

All in all not a good experience.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • October 3, 2024

Hi @NoDataAgain,

I would advise contacting our Live Chat Team.

I have checked the area and I am unable to see any issues.

The team will troubleshoot further and raise a ticket if required.

 

Kash