Outgoing calls and 4G isn't working
network
Userlevel 2
Hi
Could you share some more detail?
Is this a brand new phone and sim? If so is it PAYG or Contract
Are you using a new pay monthly sim only SIM in an old handset?
Have you ported across from another network?
Or have you recently upgraded?
Userlevel 8
+6
Hi
Okay, how are texts?
Does this happen everywhere you go or just certain areas?
Are you still having issues with this?
Tom
Userlevel 1
Outgoing and incoming calls and data not working South Yorkshire area
is there a network issue
Userlevel 8
+10
Outgoing and incoming calls and data not working South Yorkshire area
is there a network issue
Parts of South Yorkshire are within an area where Three UK (the iD network partner) have shutdown the 3G network,
Perhaps you’re in that area, and your handset isn’t compatible with the iD 4G Calling service need for calling.
Try “Status Checker” option from https://www.idmobile.co.uk/help-and-advice/coverage.
Userlevel 1
Thanks for that but I have a iPhone 15 pro compatible with 5 and 4 g
looks like there’s a issue with network as my wife is with Smarty and her phone is down???
thanks
Userlevel 8
+7
Welcome to the Community!
It sounds like whilst 3G is being phased out the team are working on improving the 4G and 5G coverage.
How long have you had the issue? Are you still having issues?
Kash
Userlevel 1
Thanks the issue is resolved
The three network had gone down in our area
thanks
Userlevel 1
That’s great to hear Gary; apologies for any inconvenience during this time.
Ed
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