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network

  • 4 September 2024
  • 1 reply
  • 35 views

I’ve had ID mobile for a few months now and my service is applauding, I’ve tried all the suggested fixes and it makes no difference. My phone has become useless when I go almost anywhere without WIFi 

Best answer by Lauren

Hi @Alexdon90, I’m sorry to hear that you’ve had coverage issues.

Have you had low coverage since joining, or is this more of a recent issue?

If it’s a recent issue, it may also be worthwhile checking if there are any network outages in your area.

Check your network coverage | Support | Three

If you wish to launch an investigation into the coverage in your area, you can also contact the live chat team who will raise a ticket for this to be reviewed by Three UK directly.

Live Chat Support | iD Mobile Network

-Lauren

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1 reply

Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • September 7, 2024

Hi @Alexdon90, I’m sorry to hear that you’ve had coverage issues.

Have you had low coverage since joining, or is this more of a recent issue?

If it’s a recent issue, it may also be worthwhile checking if there are any network outages in your area.

Check your network coverage | Support | Three

If you wish to launch an investigation into the coverage in your area, you can also contact the live chat team who will raise a ticket for this to be reviewed by Three UK directly.

Live Chat Support | iD Mobile Network

-Lauren