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  • June 26, 2025
  • 3 replies
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J
Active Contributor
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I've experienced the same problem with the signal down. I've just gone into my settings and noticed the VOLTE sim was switched off., so I've switched it back on and everything is back to normal now.  Maybe if people try thst and see what happens. 

Best answer by Siân W

Hi ​@James yun  glad to hear you’re up and running now. It seems a few customers haven’t had VoLTE enabled and switching it on is fixing a lot of issues for customers, so thank you for sharing this! 😁

      3 replies

      Siân W
      iD Mobile Employee
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      • Siân W
      • iD Mobile Employee
      • Answer
      • June 27, 2025

      Hi ​@James yun  glad to hear you’re up and running now. It seems a few customers haven’t had VoLTE enabled and switching it on is fixing a lot of issues for customers, so thank you for sharing this! 😁

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      J
      Active Contributor
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      • James yun
      • Author
      • Active Contributor
      • June 28, 2025

      That's good to no! I'm glad I could help.

        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • June 30, 2025

        Thank you ​@James yun!

         

        Kind regards,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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