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network and calls

  • June 23, 2025
  • 6 replies
  • 155 views

Hi, for the last 6 days I've been unable to make or receive calls or use my mobile data when I'm at home, especially to watch something on my phone or even browse simple things on the internet. When I'm on the phone at home, I can hear them but they can't hear me, it's really annoying and I feel I'm paying for a service which I'm not getting. I got a new SIM card yesterday to see if that would rectify things but it hasn't and my brother who is also using iD is having the same issue. So to me in must be the coverage in the area because my network seems to improve when I move away from home, particularly when I've got my phone connected to android auto in the car and I am then able to access my maps and Spotify music.

 

Please can you look into this ASAP because I need to make and receive calls and have internet access at home for my job. If this isn't sorted soon, I'm afraid Ill have to move to a different provider. I'm going to car phone warehouse this evening to see what they say and what can be done in the meantime until I hear back. My postcode is BD10, my mobile data is predominately 4G in that area but my Google pixel 8A is compatible with 5G also.

6 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 23, 2025

Hi ​@Jfirth 

 

I’m sorry to hear this, please could you let us know the full postcode where you’re having this issue?

 

Tom


  • Author
  • New Contributor
  • June 23, 2025

BD10 0JL


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  • Active Contributor
  • June 24, 2025

My connection went down on Friday and we’re getting no updates. I may know why:

I had already raised a complaint about patchy service before it went down completely. So I asked my case handler and he said they aren’t getting any updates from tech either.

Apparently it has to do with the merger with Vodafone. It seems Vodafone were using too much bandwidth and taking it from ID/THREE mobile. I suspect that’s why I’ve had awful connectivity for a while now.

The person I spoke to said they had to shut down the network until they get that issue fixed. I was horrified when he mentioned the possibility of months!! Obviously, if it isn’t up by a week, I’m looking at another supplier.
Hubby is with THREE and has the same issue with no service. ID said they’ll let me leave the contract with no early exit fees due to this issue. If I choose to leave I’ll have to call and quote my complaint number to request that free exit. So if you want to leave, raise a complaint first.

As per our rights under the code ID/THREE are signed up to, I asked for compensation and received 2 months credit.

I bought ID mobile’s sim because my WiFi is a ridiculous 12mbps and 0.3 upload. At first I got 95mbps via ID which after a while dropped to 65 then 55 and now no service at all. Ironically, I switched from Vodafone!

I rely on this service. I’m housebound and have no landline since it went digital. It’s also affecting my work massively.
Essentially, for me, they’ve withdrawn service that I’m paying for.

 

We Need Answers!

 

All the best to everyone affected. I’m in Cornwall.

Etsu


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  • iD Mobile Employee
  • June 24, 2025

Hi ​@Etsu 

 

Thanks for posting.

We have responded to your separate post regarding this matter. 

To avoid delays, we will pick this up with you from there. 

 

Thanks, 

 

Natalie 


  • Author
  • New Contributor
  • June 24, 2025

Hi, would anyone be able to get back to me regarding this issue please if someone is looking into my postcode area and the network I'm getting. Thanks


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  • Active Contributor
  • June 25, 2025

Hi ​@Etsu 

 

Thanks for posting.

We have responded to your separate post regarding this matter. 

To avoid delays, we will pick this up with you from there. 

 

Thanks, 

 

Natalie 

We all know it’s THREE not US! 🤣🤣🤣