Skip to main content
Solved

network issue?


Hi for a few days now I’m unable to receive or make calls does anyone know why? I’ve tried restarting my phone but it seems a few people have the same problem as me, it’s very frustrating especially when I miss important calls.

Best answer by Tom

Hi @Gkminhas 

 

Sorry to hear this, we’d recommend trying the following;

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

View original

3 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8008 replies
  • Answer
  • May 22, 2024

Hi @Gkminhas 

 

Sorry to hear this, we’d recommend trying the following;

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom


  • Author
  • New
 Contributor
  • 4 replies
  • May 22, 2024

Thankyou Tom it seems to work now.


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3304 replies
  • May 23, 2024

Hey there @Gkminhas, we’re very glad to hear! 

 

Let us know if you have any further issues.

 

Have a lovely evening!

 

Tyler