Network issue around Oxford

Okay ​@sgamot, I see the following message, at my location - been there for more months than I can remember. 

Perhaps the O2 network might be better option in your area, so returning your purchase in the cooling-off period could be the best option. 

Hello ​@sgamot 

Thank you for getting in touch. 

We are very sorry to hear of the issues you are facing with the service in your area. 

Unfortunately, we are not able to provide an estimated fix time for the repair from here but if you wish, we can raise a ticket with our support team to request further information. 

This can take 3-5 working days.

We understand you have concerns as you are currently within your cooling off period so if you wish to proceed or to discuss arranging a cancellation, please let us know and we will send you a private message. 

Natalie 

Just today I was in Oxford with my family and ran several tests. It's incredible how iDMobile's network is functioning here. Essentially, on the stretch of High Street heading towards the bus station, there's no signal (my phone says 4G, but data doesn't work). As soon as I continue along High Street, reaching the road to Westgate, the signal returns and I'd say optimally too (I'm writing to you right now from Westgate). It's surprising how, within just a few metres, the signal can be so different.

Please raise a ticket and communicate this issue to your support team.

Just a note to say, many variables can affect mobile network signals thus impacting the reception, even within a few meters.

The Three UK mobile network might also be very congested (oversubscribed) in the centre of Oxford. 

Yes, I see, but I think the problem isn't congestion. For the second time, and at entirely different hours, the issue in that area has been identical. I believe it's a problem with faulty infrastructure.

Perhaps giffgaff is the better network, in the locations you use your Pixel phone, ​@sgamot. 

Each mobile service provider has a different network cell infrastructure, a different backhaul network, and operates their network services using different radio frequencies, within the range of frequencies allocated to UK terrestrial mobile networks.

Alas, some radio frequencies work better in built-up areas, and these frequencies are not equally distributed to each of the UK mobile network operators.

I understand. Here's the thing: I signed a 24-month contract through Mobile.co.uk. I'm paying £14.99 a month for 500 GB and a Pixel 9a (128GB), with a £49 upfront cost. Considering I'm dropping my £10 a month Giffgaff plan (for 20GB), I'd effectively be paying only £200 for the phone. It's a great deal, as you can see, and I'm really loving this Pixel. I think I'll stick with this plan and keep Giffgaff as a backup, maybe on a pay-as-you-go basis, for when I have issues with the Three network.

I understand. Here's the thing: I signed a 24-month contract through Mobile.co.uk. I'm paying £14.99 a month for 500 GB and a Pixel 9a (128GB), with a £49 upfront cost. Considering I'm dropping my £10 a month Giffgaff plan (for 20GB), I'd effectively be paying only £200 for the phone. It's a great deal,  and I'm really loving this Pixel. I think I'll stick with this plan and keep Giffgaff as a backup, maybe on a pay-as-you-go basis, for when I have issues with the Three network.

I understand. Here's the thing: I signed a 24-month contract through Mobile.co.uk. I'm paying £14.99 a month for 500 GB(IDmobile)and a Pixel 9a (128GB), with a £49 upfront cost. Considering I'm dropping my £10 a month Giffgaff plan (for 20GB), I'd effectively be paying only £200 for the phone. It's a great deal, as you can see, and I'm really loving this Pixel. I think I'll stick with this plan and keep Giffgaff as a backup, maybe on a pay-as-you-go basis, for when I have issues with the Three network.

A reboot would refresh your connection to the network and my improve your coverage ​@sgamot