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Network issues

  • September 22, 2024
  • 1 reply
  • 47 views
J
Community Member

Hello,

I am frequently having a lot of network issues. Even frequently mobile internet as well does  not work.

You can see from screenshot where other SIM has proper network so its not an issue with mobile.

Any help you can provide please?

Thanks

jyoti

 

 

 

 

 

Best answer by Kash

Hi @jyoti,

Welcome to the Community! 

Coverage issues can be down to a few things.

Firstly I would advise checking the coverage and network status checker at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage?srsltid=AfmBOoo_3lm9S17OCNm_n7-uv3LDtefhL20TSB-7H9Vb03rQaiIZDIGJ#coverage-info

If no issues are found please test the SIM in a different handset, we can also look at getting a replacement SIM sent out.

 

Kash

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    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • Answer
    • September 25, 2024

    Hi @jyoti,

    Welcome to the Community! 

    Coverage issues can be down to a few things.

    Firstly I would advise checking the coverage and network status checker at the link below:

    https://www.idmobile.co.uk/help-and-advice/coverage?srsltid=AfmBOoo_3lm9S17OCNm_n7-uv3LDtefhL20TSB-7H9Vb03rQaiIZDIGJ#coverage-info

    If no issues are found please test the SIM in a different handset, we can also look at getting a replacement SIM sent out.

     

    Kash

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