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Network issues, DT9 area of Dorset

CheezyMcDips
Community Member

Today (Monday 27th May 2024), I was without a network for a period of approximately 7 hours from this morning until about 3pm, I have a 5G phone but I'm in a 4G area but still. So far I've checked and there hasn't been any messages on social media. It would be nice to have an explanation or an apology.

Pinned reply

May 31, 2024

Hi @CheezyMcDips, welcome to the community!

@Fastlane is correct here, it’s worthwhile checking if there are any issues in your local area. If the coverage is reduced for a limited period, this tends to suggest a temporary outage or a network upgrade being carried out on your local mast.

Network | Three

-Lauren

2 replies

F
Helpful
 Contributor
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  • Fastlane
  • Helpful
 Contributor
  • 11 replies
  • May 27, 2024

Hi. Is there any fault appearing on the Network Status checker? You can find it here. https://www.idmobile.co.uk/help-and-advice/coverage

Network status checker: https://www.idmobile.co.uk/help-and-advice/coverage If you've found my response helpful, please mark it as resolved
CheezyMcDips
1 person likes this
  • CheezyMcDips
    CheezyMcDips
Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • May 31, 2024

Hi @CheezyMcDips, welcome to the community!

@Fastlane is correct here, it’s worthwhile checking if there are any issues in your local area. If the coverage is reduced for a limited period, this tends to suggest a temporary outage or a network upgrade being carried out on your local mast.

Network | Three

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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