network outage

Same in Cardiff 

Same in Birmingham 

There is currently degradation to 3G and 4G voice calls. 3UK engineers are investigating the issue. For the latest updates, please check our Service Status page.

• Some customers may be unable to receive texts (SMS).

We apologise for any inconvenience this may cause.

Do I get a discount for the loss of service?

I agree ! 

Well I only joined iD mobile yesterday. Spent an hour on a chat this afternoon and most of last night checking settings only to find out it’s not just me! Not a good start after being with my former provider forever without problems like this 😢

I won’t be rejoining after my contract ends as it’s been shocking since I joined last year

Mines been ok. I was with 02 for years, had outages every month m. This is the first on since joined in September 

I was cut off mid-call at 13.24 and have had no service since, so nearly four hours now.  I’m in TN31.  This is really poor - it’s the only phone I have and I need to make urgent calls.  Another update from ID/3UK would be appreciated.  And compensation.

Matthew T wrote:

There is currently degradation to 3G and 4G voice calls. 3UK engineers are investigating the issue. For the latest updates, please check our Service Status page.

• Some customers may be unable to receive texts (SMS).

We apologise for any inconvenience this may cause.

No further updates for over 2 hours Matthew.  Not good enough.  What is the latest and when can we expect service to be restored?

Shows as i have signal but cannot make or receive calls, corringham, essex uk ss17

Sandra Herbert wrote:

Matthew T wrote:

There is currently degradation to 3G and 4G voice calls. 3UK engineers are investigating the issue. For the latest updates, please check our Service Status page.

• Some customers may be unable to receive texts (SMS).

We apologise for any inconvenience this may cause.

No further updates for over 2 hours Matthew.  Not good enough.  What is the latest and when can we expect service to be restored?

Latest Updates:

18:00 - 3UK engineers have identified and isolated the suspected issue.

16:00 - 3UK engineers continue to investigate.

14:00 - 3UK engineers are investigating the issue.

Next Update: 20:00.

Hey there all, we're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

Updates can be found here:

https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

Thanks,

Tyler