Network Quality is Poorer than expected!

Hey there ​@tankman, sorry to hear that.

What’s your full postcode, and what phone do you have?

Thanks,

Tyler

Hi 

I have a Huawei Mate 20X 5G

Postcode is M16 0TP

Thank you. 

To confirm, is that the Pro version of the Huawei Mate 20? 

If so, that would be on the approved handsets list which is good. 

I have checked the area and there are no known issues currently detected. 

3G is no longer available. 4G is excellent inside and outside so we would recommend using this where possible.

Thanks, 

Nat 

Hi. It's not the PRO. 

It's model nunber is EVR-N29.

It is a 5G phone but I used 4G all of the time as 5G has always been erratic.

I get that your maps show signal strength as very good but I am telling you they are worse than 02, and 02 was bad with call drop outs and poor quality voice. That's why I switched network. 

3 is supposed to be the 2nd best, after Vodafone in my area. 

The signal strength indoors at best 3 bars and sometimes 1 bar. 

Thank you. 

From what I can see, it would only be the Pro version that would be listed as a handset compatible with our service. 

Can you please double check here and let us know if your handset is not listed?

Thanks, 

Nat 

Already stated my model..  

Thank you for your reply ​@tankman 

Based on the information provided the handset is not supported/approved for by iD Mobile. 

With this being the case, you may experience issues with using the service. 

The Pro version is on the approved handset list so I provided this to you just to make sure that is not the handset you are using.

Nat