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Active Contributor
Hareza
Active Contributor
January 25, 2025
Solved

network still not working

  • January 25, 2025
  • 8 replies
  • 239 views

My phone has not been working since Thursday. It does not allow me to connect a card from any network. It is definitely unlocked. The SIM card inserted into another phone does not work. I am writing to you for the second time. This is not serious. I have a lot of stress because of this and problems with doing my job. I have been to the service, contacted Apple and EE, and no one sees a problem. It was noticed that ID Mobile indicated that the phone is lost or stolen. This is a lie. I am its owner, and I always have. Please remove the fault immediately. If not, please provide information regarding the termination of the contract due to your fault.

      Best answer by Kash M

      Hi ​@Hareza,

      Welcome to the Community!

      If a handset has been reported as lost or stolen the handset will be blacklisted which means that a SIM won’t work in the handset.

      Did we advise if it was blocked by us? Have you checked with EE regarding any blocks?

       

      Kash

      8 replies

      Kash M
      iD Mobile Employee
      Kash MAnswer
      iD Mobile Employee
      January 27, 2025

      Hi ​@Hareza,

      Welcome to the Community!

      If a handset has been reported as lost or stolen the handset will be blacklisted which means that a SIM won’t work in the handset.

      Did we advise if it was blocked by us? Have you checked with EE regarding any blocks?

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Active Contributor
      HarezaAuthor
      Active Contributor
      January 27, 2025

      Yes I contacted with EE and thay told me that I must co tact with my provider so sir you. Plea unblock my phone !!! I can’t work. Having stress and my me rąk is not good Becky’s you don’t help me. I asked many times 

      Active Contributor
      HarezaAuthor
      Active Contributor
      January 27, 2025

      Your service is very bad. You block my phone but I never told that lost or stolen my phone? Who put my phone on black list and why? Simlock what take on few years ago. My phone worked good to your last national technical problem. After this signal not back. Every service can’t help me because told me that you blocked my phone. Crazy 

      Active Contributor
      HarezaAuthor
      Active Contributor
      January 27, 2025

      How long I wiil be waiting … it is crazy. Never ID network again. Service is very bad. Please answer 

      Mark1974
      New Contributor
      Mark1974
      New Contributor
      September 24, 2025

      Same issue..

      I was stuck in  Woking / Surrey last night, SIM card not working and unable to get an Uber at midnight. Whatbia going on I'd Mobile ?  Please contact me privately 

      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      September 26, 2025

      Hi there ​@Mark1974, sorry to hear that.

       

      What’s the full postcode please?

       

      As with any network, there can at times be issues in certain areas, and we can’t always provide a fault free service.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Yojimbo123
      New Contributor
      May 23, 2026

      Hi. My connection is not working properly and it might be the SIM

       

      iD Mobile Employee
      Michael Z
      iD Mobile Employee
      May 25, 2026

      Hi ​@Yojimbo123 

       

      Can you test the SIM card in another device and see if it works?

       

      -Michael Z

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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