Network: Torquay very slow!!!

Hey @Blackdogn3,

Do you have a specific postcode you’re experiencing issues at?

Thanks.

From within and around the marina TQ2 5EZ, or TQ1 2BG 

but also generally in the town

This was a week ago and I’ve moved along the coast since then, Ona boat in various marina, and the service is totally useless for large stretches of the coast. 

Your customer service person sent me an e-SIM but essentially the same. 

For the two postcodes you provided @Blackdogn3 it shows LIMITED signal for Three UK (our network partner), so your coverage and speed won’t be ideal. The coastline will often have less signal in general, I find that on both my Vodafone and iD Mobile SIM at my local beaches, let alone on a boat in the water. I’d suggest trying a Manual Roam, to see if that improves things:

1. Open Settings.

2. Tap Mobile Service’.

3. Tap ‘Network Selection'.

4. Turn off the ‘Automatic toggle’.

5. Choose a different network (Vodafone, EE or O2 - UK).

6. Wait for 1 minute.

7. Switch the automatic toggle back on.

Thanks.