Skip to main content

Network: Torquay very slow!!!

  • 24 July 2024
  • 5 replies
  • 54 views

The network connection is dreadful - !!

LTE =0.18meg…. Certainly not the fastest 5g network 

Just tried a Lebara SIM in my phone and that’s at 62meg…!

I have an iPhone 11pro running 17.5.1, my SIM is 100g/month and I have virtually all of that

Is anyone else having issues? Have been here for a few days now and nothing I’ve tried improved it   

How do I actually get to speak with an iD person to get this looked at???

5 replies

Matthew T
Rank
Userlevel 7
Badge +6

Hey @Blackdogn3,

Do you have a specific postcode you’re experiencing issues at?

Thanks.

iD Community Manager
B
Rank

From within and around the marina TQ2 5EZ, or TQ1 2BG 

but also generally in the town

B
Rank

This was a week ago and I’ve moved along the coast since then, Ona boat in various marina, and the service is totally useless for large stretches of the coast. 

B
Rank

Your customer service person sent me an e-SIM but essentially the same. 

Matthew T
Rank
Userlevel 7
Badge +6

For the two postcodes you provided @Blackdogn3 it shows LIMITED signal for Three UK (our network partner), so your coverage and speed won’t be ideal. The coastline will often have less signal in general, I find that on both my Vodafone and iD Mobile SIM at my local beaches, let alone on a boat in the water. I’d suggest trying a Manual Roam, to see if that improves things:

  1. Open Settings.

  2. Tap Mobile Service’.

  3. Tap ‘Network Selection'.

  4. Turn off the ‘Automatic toggle’.

  5. Choose a different network (Vodafone, EE or O2 - UK).

  6. Wait for 1 minute.

  7. Switch the automatic toggle back on.

Thanks.

iD Community Manager

Reply


Terms & Conditions