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new broadband

G
New
 Contributor

My phone isn't connecting to new broadband.  The tv's are connected and all good,but my provider said to ring my phone provider as my be a fault.

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • June 12, 2025

    Hey there ​@Giggles75, we’re sorry to hear that. What happens when you try to connect please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New
 Contributor
    • Giggles75
    • Author
    • New
 Contributor
    • 1 reply
    • June 12, 2025

    It just says wrong password,went through it with the sky tech person and he said it was the right password so they're sending me another router,so I hope that works.

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • 354 replies
    • June 13, 2025

    Hi ​@Giggles75 

     

    We hope that Sky can guide you in the right direction.

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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