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Question

new broadband


My phone isn't connecting to new broadband.  The tv's are connected and all good,but my provider said to ring my phone provider as my be a fault.

3 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4266 replies
  • June 12, 2025

Hey there ​@Giggles75, we’re sorry to hear that. What happens when you try to connect please?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • June 12, 2025

It just says wrong password,went through it with the sky tech person and he said it was the right password so they're sending me another router,so I hope that works.


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  • iD Mobile Employee
  • 210 replies
  • June 13, 2025

Hi ​@Giggles75 

 

We hope that Sky can guide you in the right direction.

 

Anika