New contract, no signal at all.

Hey there @Gillhespy, welcome to iD!

we're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:

https://www.idmobile.co.uk/live-chat

Have you also tried some of the troubleshooting methods below?

https://community.idmobile.co.uk/troubleshooting-177

Please also try restarting your phone, and resetting network settings.

Thanks,

Tyler

Thanks for your reply. I've tried the troubleshooting steps multiple times with no success. The coverage checker shows no issues and no planned works.  ID have sent out a new sim for me to try. If no improvement I will sadly need to cancel the contract. 

Thank you for your reply @Gillhespy 

Please do let us know how you get on with the SIM replacement.

Thanks, 

Nat 

Hiya. New sim card arrived, made no difference at all. Gutted. 

Thank you for your reply. 

When did the SIM arrive and when was it activated please? 

Nat

Arrived Thursday 24th, activated around 7pm

Thank you. 

With the SIM activation it can take 24 hours or so for it to fully complete. 

Have you seen any improvement since your last post? If not, is the issue in one location or all over?

Thanks,

Nat