New customer poor signal

I have exactly the same issue, I have to be outside any building to make a phone call, driving and using android auto is terrible as the data signal just isn't quick enough and drops out. I'm 2 years into my 2 year contract and hasn't changed throughout my time. In the centre of Leeds is pretty good however... but that's when I'm stood under a 5g mast lol

Hey there @p1173 & @p1173, welcome both to Community!

We're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

Also, please try restarting your phone and resetting network settings.

Or, contact us via our live-chat so we can investigate further:

https://www.idmobile.co.uk/live-chat

Thank you,

Tyler

Useless reply!

I have the same problem with phone calls!😤
I moved over to iD Mobile from SMARTY as SMARTY didn’t ‘support’ my phone for 4g/VoLTE and I wasn’t able to make/receive calls when they turned off their 3G network but iD did support my phone and so I changed over (although I found out later that the SMARTY network wasn’t the actual problem with regards to the calls as it was down to the phones software). 
Since my move, any time I make/receive a call the quality of it becomes so poor that the person on the other end either cuts out for a few seconds of the conversation or they sound like they under water and this happens a fair few times during contact even if the call is only 5mins! So annoying!
I don’t understand why this is happening as both use the THREE network🤔 (although I never made/received calls using the 4G/VoLTE network with SMARTY so I may encounter the same problem if I move back).

Very same problem in the South West to Gloucestershire, the signal everywhere I go is absolutely utterly useless, usually hovering around a pretty pathetic 1 or 2 bars of 4G, only in cities do I get more.  

It's easily the worse network I've ever been on by far, & I've used them all; I was on 3 for a few years & always thought the signal was pretty good everywhere, so I guess ID are just using their budget leftover scraps! 

I'll be buying out of my contract early & going straight to EE, which I should never have changed from! 

Hi @LeonG 

Thanks for getting in touch. 

We are very sorry to hear you are experiencing an issue with the service. 

Have you taken a look at the support links provided by my colleague earlier in the thread? 

Please let us know what steps you have taken and if a replacement SIM has previously been sent. 

Thanks, 

Nat 

Hiya, 

Thanks for your response; I can't however see any of your colleagues links to any support or help in the thread above, just links to coverage checkers & live chats. 

I've also never heard of a new SIM card helping with signal problems, and I've definitely never been offered one, would this actually potentially fix poor signal problems? Id definitely be willing to give it a try if it may help. 

Many thanks 

Hey there @LeonG, a new SIM card can certainly help some customers with their signal issues.

You can pick up a free replacement SIM from any Currys store during opening hours, and activate it here:

https://my.idmobile.co.uk/activate-sim-outside

Or, you can contact our live-chat to post one out to you, or send you an eSIM via email:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler