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I've recently bought a 2 year contract with ID. Before I signed up I looked at the coverage checker and all looked good. I'm now about 6 weeks in and while I can get 4G or sometimes even 5G and reasonable phone signal the speed is terrible and I often can't even send WhatsApp messages. Phone calls are very choppy and often drop out. 

I went on online chat and they tell me that there is a known fault in my area ( Alderley Edge / Wilmslow Cheshire) since February 2023. 

I find this unacceptable, how can they sell a service that they know doesn't work for over a year and half?

Anyone else had this issue in Cheshire East?

I have exactly the same issue, I have to be outside any building to make a phone call, driving and using android auto is terrible as the data signal just isn't quick enough and drops out. I'm 2 years into my 2 year contract and hasn't changed throughout my time. In the centre of Leeds is pretty good however... but that's when I'm stood under a 5g mast lol

Hey there @p1173 & @p1173, welcome both to Community!

 

We're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

 

Also, please try restarting your phone and resetting network settings.

 

Or, contact us via our live-chat so we can investigate further:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

 

 

Useless reply!

I have the same problem with phone calls!😤
I moved over to iD Mobile from SMARTY as SMARTY didn’t ‘support’ my phone for 4g/VoLTE and I wasn’t able to make/receive calls when they turned off their 3G network but iD did support my phone and so I changed over (although I found out later that the SMARTY network wasn’t the actual problem with regards to the calls as it was down to the phones software). 
Since my move, any time I make/receive a call the quality of it becomes so poor that the person on the other end either cuts out for a few seconds of the conversation or they sound like they under water and this happens a fair few times during contact even if the call is only 5mins! So annoying!
I don’t understand why this is happening as both use the THREE network🤔 (although I never made/received calls using the 4G/VoLTE network with SMARTY so I may encounter the same problem if I move back).

Hi there @p1173, sorry you feel this way. However, have you done the above, and what did you find please? Although you feel this may be useless, it’s important to see if there’s any issues in your area which could be the main reason for your signal being affected. Additionally, did you get in touch with our live-chat to investigate further if you’re still having issues?

 

Hi there @Decembersangel72, sorry to hear that also. I would also recommend contacting our live-chat ASAP to look into your issue further:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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