new customer struggling….

Should add that there is no problem when at home (using Wi-Fi); the problem is when I am out and about - unable to make/receive calls or WhatsApp messages when away from Wi-Fi.

Making/receiving calls would be a problem if your handset with the iD SIM isn’t compatible with iD 4G Calling (VoLTE), @BertieTech. 

Have you checked your phone’s compatible?

https://www.idmobile.co.uk/help-and-advice/approved-handsets

Hi Andewhite, yes, my phone is on the list as compatible.  It’s an iPhone SE.

Thanks @BertieTech. 

The iD approved list appears a little confusing, as Apple have released 3 different iPhone SE models, but iD Mobile only list 2. 

If you’ve got the latest iPhone SE model it should work, but in areas where the iD Mobile 3G mobile network has been switched OFF, sometimes calls stop working. 

Check your mobile number is shown in Settings > Phone > My Number - add your number if it’s missing. 

If your number is shown, then try changing the number - for example: change 07 to +44 7, or change +44 7 to 07, and Save, then restart your iPhone.

🤞

Hi @BertieTech 

Welcome and thank you for posting. 

Also thank you @andewhite for your assistance. 

Could you please check the number on the handset is correct. andewhite has provided the instructions of how this should show in the handset settings. 

If the number is not there, you will need to manually add this. 

Please let us know how you get on.

Thanks, 

Nat 

Ok, so WhatsApp is now working following advice above.  Calls still not coming through and unable to dial out….

Yes, just done it.  Thanks for your help and patience, andewhite - I really appreciate your help.  I’m all set now.  Thanks again!

Great to hear that has resolved the issue for you @BertieTech 

Thanks again @andewhite 

Please get in touch if we can assist in the future. 

Nat