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New iPhone 15 not allowing calls, texts or data

  • August 21, 2024
  • 1 reply
  • 23 views

Nick Hobbs
Community Member

Hi, after having a phone stolen in Thailand and purchasing a replacement, I now cannot call, send/receive texts or access my mobile data. Is there anything special that needs to be done in settings to allow me to use my phone in the UK?

Thanks, Nick

 

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • August 27, 2024

Hi @Nick Hobbs 

 

Have you also had a replacement SIM card?

 

If not, you’ll need to get one via a Currys store or we can have one sent out, please let us know if you’d like one sent out.

 

Tom