Skip to main content
Solved

New phone, same Sim, no network connection

  • November 14, 2024
  • 2 replies
  • 143 views
S
Community Member

Just upgraded to S24, transferred existing working SIM, plan is active, but have no connection to mobile networks or data, only WiFi. 

SIM still fine in old phone! 

Best answer by Daz_S

There does appear to be others saying their SIM isn’t working in their new Samsung phones too. But in those instances it’s because they went from an eSIM back to a SIM.

Anyway ​@strayner30, it might be worth asking for a new SIM, either via iD’s online channels or (probably quicker) if you pop into your local Currys. I’m aware SIMs have 3 classes/types, maybe your new phone requires a newer version?

View original

    2 replies

    Daz_S
    Gold Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Gold Contributor
    • 1627 replies
    • Answer
    • November 14, 2024

    There does appear to be others saying their SIM isn’t working in their new Samsung phones too. But in those instances it’s because they went from an eSIM back to a SIM.

    Anyway ​@strayner30, it might be worth asking for a new SIM, either via iD’s online channels or (probably quicker) if you pop into your local Currys. I’m aware SIMs have 3 classes/types, maybe your new phone requires a newer version?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • November 14, 2024

    Hey there ​@strayner30, sorry to hear that.

     

    Have you performed an upgrade?

     

    When you put the SIM in the new phone, do you have no signal or network at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions