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New phone, same Sim, no network connection

  • November 14, 2024
  • 2 replies
  • 201 views

Just upgraded to S24, transferred existing working SIM, plan is active, but have no connection to mobile networks or data, only WiFi. 

SIM still fine in old phone! 

Best answer by Daz_S

There does appear to be others saying their SIM isn’t working in their new Samsung phones too. But in those instances it’s because they went from an eSIM back to a SIM.

Anyway ​@strayner30, it might be worth asking for a new SIM, either via iD’s online channels or (probably quicker) if you pop into your local Currys. I’m aware SIMs have 3 classes/types, maybe your new phone requires a newer version?

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2 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • November 14, 2024

There does appear to be others saying their SIM isn’t working in their new Samsung phones too. But in those instances it’s because they went from an eSIM back to a SIM.

Anyway ​@strayner30, it might be worth asking for a new SIM, either via iD’s online channels or (probably quicker) if you pop into your local Currys. I’m aware SIMs have 3 classes/types, maybe your new phone requires a newer version?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • November 14, 2024

Hey there ​@strayner30, sorry to hear that.

 

Have you performed an upgrade?

 

When you put the SIM in the new phone, do you have no signal or network at all?

 

Thanks,

Tyler