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New problem with wifi calling

M
New
 Contributor

This problem only started 3 days ago. When making or receiving a call via wifi calling, about 15-20 seconds into the call, people can no longer hear me although I can still hear them fine. I’ve tried in different locations, I’ve restarted my phone and my router to no avail. This has coincided with the mobile network also disappearing so I have no way to make or receive calls for my business.

Best answer by Matthew T

Hey @Martychris,

Are you still experiencing issues? I’d recommend trying the steps in this article:

Thanks.

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5 replies

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1771 replies
  • Answer
  • August 5, 2024

Hey @Martychris,

Are you still experiencing issues? I’d recommend trying the steps in this article:

Thanks.

iD Community Manager
M
New
 Contributor
  • Martychris
  • Author
  • New
 Contributor
  • 3 replies
  • September 2, 2024

I have a new phone and no problems with WiFi calling now. Still just scraping a network signal when it shows as good indoors on coverage checker.

Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • Matthew T
  • iD Mobile Employee
  • 1771 replies
  • September 6, 2024

Glad your new phone has fixed things @Martychris, have a great day.

iD Community Manager
B
New
 Contributor
  • Bryson234
  • New
 Contributor
  • 1 reply
  • February 4, 2025

Since updating to IOS 18.3 my wifi calling has stopped working.

 

N
iD Mobile Employee
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  • Natalie W
  • iD Mobile Employee
  • 1871 replies
  • February 5, 2025

Hello ​@Bryson234 

 

Thanks for getting in touch. 

 

Very sorry to hear you are having issues with WiFi calling following the update. 

Can you check if WiFi calling is still showing enabled in the handset settings as the update may have toggled this?

 

Thanks, 

 

Nat 

 

 

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