new to iD

Sorry to say your out of luck i have had my contract with this company since October last year and have been unable to make or recieve calls properly. Every phone call the other person cannot hear me the signal coverage is trash with this provider and all they tell you is to send your phone in for repair which it doesn't need it is because there garbage network when this contract finishes I will never ever use idmobile again. Lessons learnt don't go for unknown providers who don't even have a useful call center.

Hey there @Dominic Willson, welcome to Community!

We're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:

https://www.idmobile.co.uk/live-chat

Have you also tried some of the troubleshooting methods below?

https://community.idmobile.co.uk/troubleshooting-177

Please also try restarting your phone, and resetting network settings.

Thanks,

Tyler

Samen with me

I am tired of the whole situation with no network connection/ coverage 

@AddeyMacD -

https://community.idmobile.co.uk/troubleshooting-177

Have you tried our Troubleshooting guides? Thanks.