changed from o2 to ID mobile ( got new iPhone 16 pro max) First sim you sent didn’t work said I had no service the phone was running solely off wifi only. I cannot send any iMessages or FaceTime anyone. I can only use SMS text message not iMessages. Tried all the steps and network resets in settings. You have sent another sim, same problem, tried all the fixes and setting changes still nothing! I have today put this new ID sim into my old phone (iPhone 13 pro max) and everything works fine?? Why does the ID service and network not work in my brand new phone ( iPhone 16 pro max?).
Hello
Thank you for getting in touch.
We are very sorry to hear you are experiencing issues with iMessage and Facetime.
Can you please confirm if you have tried the below steps?
1) Turn off iMessage (Settings > Apps > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
Thanks
Natalie
Hi
As you have one phone that works with the iD SIm and one that doesn’t….
It may be worth going through all of the settings on your iPhone 13 pro max (that works) and comparing them against those on your iPhone 16 pro max to see if there are any differences that is affecting its use.
Taking the time to do this may determine the problem and it may just turn out to be something simple but necessary for the SIM to work.
Good luck x
+24Hey there
Thanks,
Tyler
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