I’ve switched two numbers over to ID and got a new ID SIM for my daughter (who previously did not have a phone).Data & texts are fine on all three.. however, calling is an issue. I cannot make outgoing calls, nor receive them across all three devices.I’ve got a work phone which has successfully made calls to one of the three new numbers, but it is not consistent, and usually fails. Calls from all three numbers cannot be made on my work phone, or in-between each other.The support chat-bot just sends me round in circles regarding the 3G switch off and sending me to a support page which has a number of steps to make this work,… but it doesn’t.Does anyone know how to get this working or should I be very thankful I’m in a one month contract?

I’ve not done it on the other two as that doesn’t appear to be the culpritNo need to do a full factory reset, just a network reset. You won’t lose your data, and you won’t need to set up the phone.Open ‘Settings’.Tap ‘General’.Tap ‘Transfer or Reset iPhone’.Tap ‘Reset’.Select ‘Reset Network Settings’.Enter your passcode, then tap ‘Reset Network Settings’.Also, do you have WiFi calling enabled or disabled? If enabled, try disabling it and vice versa.Settings > Apps > Phone > Wi-Fi callingFinally, make sure you have the correct number showing under My Number. It needs to be in an international format starting with +44 (e.g. +447123456789)Settings > Apps > Phone > My Number

You’ll need to search online for a possible fix. There are no settings within your iPhone settings to alter, aside from enabling or disabling WiFi calling.

New to ID, Cannot make or receive calls

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