new to the network please help

You should be able to use WiFi calling but after the recent problems we’ve had to switch it off to enable calls. It’s a nightmare at the minute. 

Hey there ​@Lorendanielle, sorry to hear that. What’s the full postcode and what phone do you have please?

Thanks,

Tyler

Hey there ​@Ron C, sorry to hear this also. Same question as above, what’s your full postcode and what phone do you have please?

Many thanks,

Tyler

Postcode, SE6 4DN. iPhone 15.. calls on network appear to be working but not on WiFi calling. I have been involved with electronics all my life and there is no problem with our internet service, all this happened after the network problems last week. 

Sorry to hear that ​@Ron C. So to confirm, normal calls work, but Wi-FI calling does not?

Thanks,

Tyler

Yes that is correct. 

Sorry to hear that ​@Ron C. Was Wi-FI calling working previously for you?

Have you tried toggling it off and back on again, and also restarting your phone?

Thanks,

Tyler

Tried all of that as well restarting the router 

Hi there ​@Ron C, sorry to hear that. When you go into settings and look at Wi-Fi calling, does it just state it’s on? It’s not showing a loading spinning circle or giving you any errors at all?

Thanks,

Tyler

Yes, it shows it as on with no error messages 

Hi ​@Ron C 

Was Wi-Fi calling working prior to this issue?

Anika

Yes, WiFi calling worked until the recent 3 network issue. 

Hi ​@Ron C 

Have you tried resetting your network settings?

Anika

Yes I had deleted the network and then reinstalled 

Hi ​@Ron C 

Sorry, what do you mean you deleted the network?

Anika

Forget network on phone and then reinstall 

No problem ​@Ron C. Just to check, when you go into both your phone settings and iMessage, is your phone number showing and showing correctly in both?

Thanks,

Tyler

Yes both are showing and correct 

No problem, thank you ​@Ron C. Just to clarify, did Wi-Fi callin work prior to this issue arising please?

Thanks,

Tyler

Yes, WiFi calling worked fine before recent issues with iD/3

Thank you ​@Ron C 

Can we please confirm if you are only having the issue when attempting to use WiFi calling at home? Have you been able to test other connections?

Natalie