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Question

No 5G connection since joining

B
Community Member

I joined ID mobile around 9 months+ ago, and since joining I've had no connection to 5G whatsoever. I have a Samsung 20+ and can never seem to get 5G connection anywhere, even when going for days out etc and going to other areas.

I have checked the coverage map and my home area does have 5G connection, but I can't work out why I can't get the service on my phone?

Any support you guys can offer would be great because I think I'll be moving away from ID mobile if I can't access the full service.

Many thanks in advance!

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1203 replies
    • May 25, 2025

    Have you checked 5G is toggled on in the phone settings?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4126 replies
    • May 26, 2025

    Hey there ​@Bryan8869, we’re sorry to hear that.

     

    What are the full postcode(s) you’re not receiving 5G in please?

     

    As also advised by ​@MZone, is 5G enabled?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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