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No 5g coverage

  • 17 July 2024
  • 5 replies
  • 52 views

No 5g coverage. ID Mobile are charging for a service and failing to provide it

5 replies

P
Rank
Userlevel 1

ID Mobile service absolutely stinks. All complaints are ignored and they have refused to provide a deadlock letter.

Kash
Rank
Userlevel 8
Badge +7

Hi @Pbe21,

Sorry to hear about the issues you have experienced with coverage.

Has a complaint been raised and have the Complaints Team been in touch?

Please let us know what the issue is and what has been investigated and we will PM you if required.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
P
Rank
Userlevel 1

Several complaints have been raised. None gave been resolved. I am in the process of ditching ID. Mobile altogether and switching back to a Smarty SIM which does offer a genuine unrestricted 5g experience. ID Mobile lack of support and complete failure to investigate and address the issue has been an absolute disgrace. 

Tom
Rank
Userlevel 8
Badge +6

Hi @Pbe21 

 

I’d recommend keeping to one complaint and being patient, raising multiple complaints would not accelerate a process.

 

I’m sorry to hear you’re leaving iD Mobile, best of luck with your new network.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
P
Rank
Userlevel 1

This response is complete [REDACTED]. ID. Mobile never once investigate my complaint of lack of 5g coverage. Since switching back to Smarty, I have received excellent 5g coverage. ID Mobile absolutely [REDACTED].  [REDACTED]. 

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