No 5G network coverage | iD Mobile Community

Username98 · 2025-04-24T17:41:33+00:00

So before joining iD mobile, I read their website which says they cover 5G network. So I went on the Coverage checker as-well as the status checker which stated “Yes-5G is available, you can use our 5G network for mobile internet, calls and texts”. So I bought the sim and I was on 4G not 5G. My phone is 5G compatible as it’s the iPhone 13 Pro. I contacted support chats several times and had done all the troubleshooting which was required of me such as, going out of my area 1 metre away, resetting my network settings, turning on airplane mode off and on, updating my phone to the latest updates, switching phone off and on, setting my network settings on 5G auto or 5G on. As well as, picking iD instead of automatic in my settings. After doing all that I’m still stuck on 4G. The support chats had said that yes there is 5G available in my area but apparently there was an outage. So I would need to wait for that by checking the status checker. So now that I’m up to date with the status checker and there’s no outage message it now states, “Our system has not reported any system issues” and still no 5G. The WiFi in my area for wifi networks are 5G. Previously I was on 3 mobile and my area was 5G but soon as I move to id mobile there’s no 5G. So I spoke to support chats and complaints recently and they are saying I do not have 5G coverage. When the website states otherwise. I feel like iD mobile shouldn’t say on their website that I have 5G coverage when I apparently do not as they are not providing the service that they are advertising.

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.

Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.

If you are the winner of this promotion, you will be asked to agree to participate in any publicity arising from the prize draw which the Promoter may reasonably require. The Promoter will also have the right to use each winner’s surname and country of residence for advertising and promotional purposes in connection with the promotion in all media without further notice and without the need to make payment to the winners.

iD Mobile takes your privacy and security of your personal data seriously. Our Privacy Policy explains how we collect and use personal information in accordance with current UK data protection legislation. Our privacy policy can be found at idmobile.co.uk/legal/privacy-and-cookies.