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no 5g since moving to id.

  • November 30, 2024
  • 6 replies
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I moved back to id mobile yesterday from O2 where I got great 5g service.   Since putting in id mobile sim only receive 4g.

1. Have checked coverage for postcode and says no problems

2. Have check compatibility of my phone and is 5g ready (samsung s20 ultra 5g)

3. Have checked APN settings and correctly set.

 

So what us the problem as I have 14 days to sort out b4 I cancel contract as not giving service that I expected.   Reading on threads here seems to be a big problem and needs sorted.   3 network works fine here where I live so problem is at other end.

 

Paul b

Best answer by Daz_S

Not necessarily ​@Paulb2301 

As you only joined a few days ago you can cancel your contract and only pay for the time you used the SIM on the phone.

It looks like you’re using your previous phone, but if not factory reset the iD phone and send that back too - you’d need to pay the returns cost and I would highly recommend using a signed for delivery service.

 

You should be able to start the leaving process (if you decide to of course) via their live chat

Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

You can access Live Chat here: www.idmobile.co.uk/live-chat.

Start the chat with either talk to person or speak to person as this bypasses their automated chat bot.

 

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    6 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • December 2, 2024

    Hey there ​@Paulb2301, what’s the full postcode please?

     

    Thanks,

    Tyler

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    • Paulb2301
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    • 2 replies
    • December 2, 2024

    DD11 4HJ 

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • December 3, 2024

    Hi there ​@Paulb2301 

     

    I moved back to id mobile yesterday from O2 where I got great 5g service.   Since putting in id mobile sim only receive 4g.

    1. Have checked coverage for postcode and says no problems

     

    You may want to check that again….

    https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

    (it defaults to 4G, then toggle to 3G and 5G)

     

    Not wanting to cheese you off but that postcode does not have 5G using Three’s network and iD piggyback on Three. The closest 5G is near Dundee.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • Paulb2301
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    • 2 replies
    • December 3, 2024

    Looks like I'm stuck with a 5g phone but only 4g service as in a 2 year fixed contract not exactly what I wanted but will have to live with it.   Would have been good to know this info before purchasing, rather than advertising that all Sims come 5g ready.

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • Answer
    • December 3, 2024

    Not necessarily ​@Paulb2301 

    As you only joined a few days ago you can cancel your contract and only pay for the time you used the SIM on the phone.

    It looks like you’re using your previous phone, but if not factory reset the iD phone and send that back too - you’d need to pay the returns cost and I would highly recommend using a signed for delivery service.

     

    You should be able to start the leaving process (if you decide to of course) via their live chat

    Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

    You can access Live Chat here: www.idmobile.co.uk/live-chat.

    Start the chat with either talk to person or speak to person as this bypasses their automated chat bot.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • December 3, 2024

    Hi ​@Paulb2301,

    I hope that you managed to get this resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
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    • Daz_S
      Daz_S

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