I cannot make calls or receive calls from home. There are plenty of signal bars and I can receive texts and data. When I try to call there is no ringing sound and after 30 secs the signal bar goes to zero, and then it says mobile network not available. The calls work as normal away from home, the phone is set on 4G, I have had a replacement sim fitted and have been on the chat three times, have been told twice “I’ll escalate this to our technical team and they’ll be in touch within the next two days” but haven’t heard anything. It would seem to me that the tower I use at home has a fault in processing my calls. Please how can I get my phone working.
Solved
No calls in home location but okay in other locations
Best answer by Tyler
Hey there
This is due to the 3G turn off that began rolling out recently. You can check if this is the case in your area below:
https://www.three.co.uk/support/network-and-coverage/coverage
Please read more below on what this is, and what to do:
https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979
If you have one of the phones from the below list, then 4G VOLTE and Wi-Fi calling should be able to be selected and work, and calls should still work:
If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.
If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further. If your phone isn't listed above, you'll need to upgrade/get a new phone I'm afraid to receive calls. Texts and data should continue to work either way.
Thank you,
Tyler
+24Hey there
Firstly, can you please confirm your full postcode?
Also, what phone do you have, and hw long have you had the issue?
Is the issue only with calls?
If this has already been raised to the technical team, then we would advise awaiting further updates and keeping in touch with the same team you’ve already contacted. The technical team wouldn’t typically get in touch with you directly, you’d need to get back in touch with the same team after two-days to check for an update.
Thanks,
Tyler
Sure SA62 6AP.
I have a Nokia 6.1.
I have had this issue since the 01-03-25 and yes just with calls.
The agents on the chat raised it with the technical team, that is two different agents, I have no way of contacting anyone apart from going on chat. A copy of chat transcript below.
| Zaahira 9:59 AM Thank you so much for the above. I’ll escalate this to our technical team, and they’ll look into it for you. They’ll be in touch within the next 2 days. |
I can't ring out either
+24
If you have had a different SIM card, tested in a different device and it works find in other areas, it would point to an issue with the mast in your home location.
Presumably the technical team have not discovered the issue with the mast yet. Probably need an engineer to remotely check the mast.
Do you k ow any other iD mobile users in your area, are they having the same problem?
Thanks, yes I agree it would point to an issue with the mast in my area.
I would like an engineer to check this, please I.D. Mobile, can you arrange this or let me know who to contact.
Thanks digital veteran for highlighting this.
+25Hi
Okay, taking a look the area of SA62 6AP looks to be fairly patchy, there may be some issues in the area.
You’ve tried a replacement SIM?
Tom
+25Hi
Okay, if you’re already in touch with the team about this, we’d recommend keeping in touch with them.
Tom
+24Hey there
Thanks,
Tyler
I would just like to be assured that my fault is being sorted and I can use my phone at home as I used too.
Thanks
+24Hey there
This is due to the 3G turn off that began rolling out recently. You can check if this is the case in your area below:
https://www.three.co.uk/support/network-and-coverage/coverage
Please read more below on what this is, and what to do:
https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979
If you have one of the phones from the below list, then 4G VOLTE and Wi-Fi calling should be able to be selected and work, and calls should still work:
If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.
If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further. If your phone isn't listed above, you'll need to upgrade/get a new phone I'm afraid to receive calls. Texts and data should continue to work either way.
Thank you,
Tyler
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