No calls, message or data

• Service Status. F.A.Q.

This community article advises restarting the phone with your iD SIM, ​@jyoti_s. 

Hi Andewhite, 

Iv tried this several times and no change. 

Does your iD SIM work in a different phone, ​@jyoti_s? 

Might be best to contact iD customer support and ask them to check your iD account network settings.

• How do I contact iD Mobile? F.A.Q.

will do thank you 

Hi ​@jyoti_s  are you still having trouble with this? Our outage issues have been fully resolved now.

Can you please try a reboot?

Hi ​@Siân, I went into currrys yesterday as advised one of your advisors on your online chat. Iv been given a new sim card and that finally resovled the issue. 

Glad to hear that ​@jyoti_s , thanks for letting us know.

Still having issues ​@Siân 

Hi ​@jyoti_s 

We’re sorry to hear this.

Please could you provide your postcode?

Have you tried resetting your network settings?

Anika

cv6 7bb and iv done reset network settings?

Hi ​@jyoti_s 

Our system hasn't reported any network issues in this area. 

Which device are you using?

Anika

s24 ultra

Thank you ​@jyoti_s. I see above the new SIM card resolved the issue, but then the issues came back, is that correct?

As of right now, is the issue with calls, texts or data, or all three? 

Also, how many bars of signal are you receiving right now?

Thanks,

Tyler

only calls and texts and i currently have 2 bars 

Hi ​@jyoti_s 

Do you get an error message when you try to call or send a text message?

Anika

The call just doesnt go though and cuts off 

Hi ​@jyoti_s 

Have you tried the SIM in a different device?

Anika

I have and same issue, iv got a brand new sim from currys last thursday 

Hi there ​@jyoti_s, sorry to hear that. 

When you go into phone settings, is your phone number showing correctly please?

Thanks,

Tyler

yes my phone number is showing 

Hi there ​@jyoti_s, not a problem. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler