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no calls possible

  • September 29, 2024
  • 3 replies
  • 39 views

Cannot received phone calls for over two weeks outside my local area phone works

Checked coverage

Checked phone compatibility 

Reinstalled

Switched on and off

Checked system up to date

All ok

3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • October 3, 2024

Hi @Verycloseshave,

Welcome to the Community!

Have you checked the network status checker?

https://www.idmobile.co.uk/help-and-advice/coverage

This will provide you with any issues in the area as it certainly sounds like a coverage issue that is area specific.

 

Kash


Geluk
Silver Contributor
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  • Silver Contributor
  • 439 replies
  • October 3, 2024

It may be the gradual 3g shut down is causing certain phones, even those that are 4g to lose functionality;

text services remain, however.

My MOTO G6 PLAY, lost calling ability since Monday, on the 3 network.


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8175 replies
  • October 7, 2024

Hi @Verycloseshave,

Have you tried enabling 4G and ensuring VoLTE is enabled on your handset?

If you still have issues, please contact our Live Chat Team.

 

Kash