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no coverage

  • September 11, 2024
  • 6 replies
  • 99 views

I am jn Spain, my phone is not linking to a local provider although 5 are showing available.  So I have no calls, texts or internet.  Both iD Mobile account and phone are ticked for roaming.  I have reset the APN as stated on  Internet but this has not worked.  Do you need to reset me your end ? I had no issue last year.

6 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12165 replies
  • September 11, 2024

Did you get the iD Mobile roaming rates text message when you arrived in Spain, @Tony Hussey?

The iD roaming partners in Spain are: Movistar, Orange, Vodafone, and Yoigo.

Maybe try selecting an iD roaming partner manually.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • September 11, 2024

Hi @Tony Hussey,

Welcome to the Community!

It looks like @andewhite has answered your query.

If you require further assistance, please let us know.

 

Kash


  • Author
  • New
 Contributor
  • 2 replies
  • September 11, 2024

No I didn. Have no network coverage and not linking to any of the providers.  Roaming switched on, not in airplane mode and tried to manually link without success.  Reset APN 3 times.  I have had to buy wifi, have been on chat with iD Mobile what seems like forever this morning, with no joy, so query raised with the support team, who should come back in 48 hrs.  Great start to holiday!


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12165 replies
  • September 11, 2024

Okay @Tony Hussey, if you haven’t received the iD Mobile roaming rates text message since arriving in Spain, it sounds like there’s a problem with your iD SIM card, or the network services provisioned on your iD account.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • September 12, 2024

Hi @Tony Hussey 

 

Okay, we’d recommend keeping on with the live chat team if this has already been raised with them.

 

Tom


  • Author
  • New
 Contributor
  • 2 replies
  • September 12, 2024

Yes, I think its a SIM issue having used airplane mode and it not coming out again correctly. Comes up with emergency calls only, disconnected, out of service, no roaming.  Hopefully technical support can get it hooked up again.