No coverage

Hey there ​@Juls1972, we’re very sorry to hear that.

Due to the issues raised, you can call our vulnerable customers phone-line on 0800 049 2376, and they’d be more than happy to assist you further.

https://www.idmobile.co.uk/legal/accessibility

Or, if you prefer, we can PM you here. Can you explain further what your coverage issue is?

What phone do you have and what’s your full postcode?

Thanks,

Tyler

HI,

My issue is I only have one bar of connection at home & when I'm outside i loose total connection and can't even get through to my GP.

Also when I'm on a normal call it keeps cutting of & no one can hear me.

This is detrimental to my mental & physical health needs.

The make & model of my phone is a Samsung Galaxy s22.

My postcode is BT66 7QU 

Hey there ​@Juls1972, have you tried calling our vulnerable customers phone-line please?

If you cannot make the call due to signal, please let us know. Or, please ask to borrow someone else’s phone/SIM who doesn’t have issues to make the call if possible.

If you cannot call the vulnerable customers phone-line, then please let us know and we’ll PM you here.

Thanks,

Tyler

andewhite wrote:

Looks like there might be a lack of network capacity at your location, ​@Juls1972. 

 

#andewhite thank you so much for clarifying what I thought myself was the problem.

Do you have any advise on what I can do about it? I have had to pay for making normal calls abroad to my mum & sending messages as my data was not working to use WhatsApp & I feel it's unfair as I have had to pay for a service I was not receiving.

Thanks 

Hi ​@Juls1972,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash