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Hi there. I took a phone contact out with you just over a week ago. I checked the coverage in my area prior, which said it was very good coverage. 

Since switching my network, I have been unable to use my data in my area which I should have been able to since it said my area had ‘good coverage’ and when I call people, they can’t hear me as my service is awful. 

Is there a reason for this?

If this is what I’m getting for £61.99 per month, I need to cancel my contract with you ASAP as this is unacceptable.

The coverage checker is showing you a computer model of the predicted reception at any given location @Georgina Thomas.

The actual coverage at any given location might be different.

To cancel you’ll need follow the guidance in the following online articles:

 

Hey @Georgina Thomas,

Sorry to hear you’re unhappy with the coverage on your contract.

We provide 30-day returns on all contracts purchased from us directly.

If you’re still in this period, we can send you a PM here to discuss a return.

Mohammed

 

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