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New Contributor
Aug 21, 2026 8:57 AM UTC
Solved

No coverage in Kos; i dont really want to reset my network settings

In Kos

have enabled roaming

internet etc still does not work

dont want to reset my network settingsĀ 

    Owethu M
    Owethu MAnswer
    iD Mobile Employee
    Aug 23, 2026 1:35 PM UTC

    Hi ​@Bloke,Ā 

    Ā 

    Thank you for reaching out, and I'm sorry to hear that your internet still isn't working while you're in Kos. I understand that you don't want to reset your network settings, so we won't recommend that as the first step.

    Ā 

    Please follow our roaming troubleshooting guide to check that your handset and roaming settings are configured correctly:

    Ā 

    I'm abroad and roaming is not working – what should I do?

    Ā 

    orĀ 

    Ā 

    The guide includes steps for checking your mobile data, roaming settings and network selection without requiring you to reset your network settings.

    Ā 

    Once you've worked through the relevant steps, please restart your handset and test your mobile data again.

    Ā 

    If your internet still isn't working afterwards, please contact us via Live Chat so we can review this further and assist you while you're abroad.

    Ā 

    Owethu

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    Aug 23, 2026 1:35 PM UTC

    Hi ​@Bloke,Ā 

    Ā 

    Thank you for reaching out, and I'm sorry to hear that your internet still isn't working while you're in Kos. I understand that you don't want to reset your network settings, so we won't recommend that as the first step.

    Ā 

    Please follow our roaming troubleshooting guide to check that your handset and roaming settings are configured correctly:

    Ā 

    I'm abroad and roaming is not working – what should I do?

    Ā 

    orĀ 

    Ā 

    The guide includes steps for checking your mobile data, roaming settings and network selection without requiring you to reset your network settings.

    Ā 

    Once you've worked through the relevant steps, please restart your handset and test your mobile data again.

    Ā 

    If your internet still isn't working afterwards, please contact us via Live Chat so we can review this further and assist you while you're abroad.

    Ā 

    Owethu