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No data

  • 24 June 2024
  • 5 replies
  • 35 views

My bill is up to date but I am hardly getting any data. Is there a way to contact ID to get this checked ?

5 replies

andewhite
Rank
Userlevel 8
Badge +10

You can speak to iD customer service online at https://idmobile.co.uk/live-chat, @DavidNewman01. 

The iD advisers work between 9am - 8pm on weekdays. 

Currently, the iD staff working in this online forum seem to be 7-8 days behind real-time in most areas.

Alternatively, do a basic online check on the operational status of the mobile network in your area at https://www.three.co.uk/support/network-and-coverage/coverage.

Forum member (non-iD)
DavidNewman01
Rank
Userlevel 1

Thanks so much. I will try!

Tom
Rank
Userlevel 8
Badge +6

Hi @DavidNewman01 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

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DavidNewman01
Rank
Userlevel 1

Hi. Yes they helped. It wasn’t a SIM issue but my phone needed network settings reset. Thanks for checking 

E
Rank
Userlevel 1

I’m glad you were able to get it sorted David, thank you for the update. 

 

-Ed

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