Hi @kcataynot 

I’m sorry to hear this, please could you let us know the postcode(s) where you’re having issues?

Tom

It’s not a single post code it covers most of Keswick in my experience. Full signal, no or extremely slow data.

Hi @kcataynot 

Okay, please could you provide postcode(s) where you’re having these issues?

Tom

CA12 5TE, CA12 5RP, CA12 5BP, CA12 4LN, CA12 4TD, CA12 4AS, CA12 4DL.

Will that do?

I am in Keswick currently and I also have this problem. Large portions of the town my phone has full signal 4G and is completely unable to do anything Internet related. However this is not just limited to me but also my wife and multiple friends with multiple different phone providers. 

Hey there @kcataynot & @James Woodier, we're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

Please also try restarting your phone, and resetting network settings.

Thanks,

Tyler

​

Already done all the above, no issues reported and the resetting of the network settings made no difference. There appears to be a data blackout around Keswick. As I have said previously, once you get up high and can pick up signals from surrounding masts everything is fine.

Hi @kcataynot,

Welcome to the Community!

I would advise contacting our Live Chat Team to have this investigated further.

The team can escalate this further if required.

Kash

It’s the same in Penrith! CA11 postcode.

I’ve just joined ID mobile and I have full 4g data connection but my internet doesn’t work frequently on my new iPhone. I suspect it’s either capacity or problems with 3 network switching 3G masts off.

Also when people are calling me they can’t hear me speak but I can hear them. 

I contacted support and they said it was a temporary issue but it’s still happening.

Interestingly it’s fine in Langwathby village! 

Some problem in Suffolk area.

Day by day going worse 

Realy bad provider

Hi @Maff 

Sorry to hear this, please could you let us know the full postcode(s) where this is an issue?

How long have you had these issues?

If you’ve just joined iD Mobile you may be in your cooling off period, meaning you can return based on being unhappy with your signal coverage.

Tom

Hi @Miroslaw Mlynarski 

Sorry to hear this, please could you let us know the postcode(s) where you’re having issues?

This is getting worse day by day? How so?

How long have you had issues here?

Tom

Hi maff. I've been having this issue for over a year now. Me my partner and her mum. 

I've tried multiple times but they're happy to recommend everything other than it being their own network. 

I've even told them which mast is causing the issues. Ever noticed you can have full 5g signal at junction 40 but you can't do absolutely anything? 

I've had enough. I had to drive 5 miles the other day to call for an ambulance 

Id love to call id to complain, unfortunately they keep telling me they can't hear me. 

Hi @Ruben Atkinson 

Thank you for posting. 

We are very sorry to hear you are experiencing this issue. 

Have you followed the troubleshooting guidance posted earlier in the thread by my colleague? 

Thanks, 

Nat 

Im in Keswick every couple of weeks and have this issue.  No specific postcodes, all of Keswick town centre.  Not very good when im there for business. 4g signal showing but no internet.  The person i was with this weekend is with Vodafone and they had the same issue.  They had 5g signal showing and no internet.  Surely this should be sorted by now.

Hi ​@LauraK1 

Thank you for getting in touch. 

We are very sorry you are experiencing issues in Keswick. 

If the person you were with was also experiencing issues, it would indicate a bit of a signal issue zone. 

Do you have an example postcode that we could investigate? 

Thanks, 

Nat 

It's basically all of Keswick.  Some postcodes include:

CA12 5BA

CA12 5ED

CA12 5DQ

Thank you ​@LauraK1 

I have ran a check for the postcodes and these were the results 

CA12 5BA / CA12 5ED / CA12 5DQ  - There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

3G/4G aer available in the area but 3G is very patchy so 4G would be recommended

5G does not appear to be currently available. 

Thanks. 

Nat