Voice is OK but no network. Not a local problem as I am travelling.
How can I get this fixed?
Solved
no data network
Best answer by Daz_S
Actually
If you leave this on there’s a highly probable chance you’ll end up with a large phone bill if your phone inadvertently connects to a roaming network. Your phone can be at any UK coastline and if a passing ferry is too close your phone can (and has as it happened and was reported on these very forums) latch on to the ferry’s chargeable network and thus your call and or data charges could be huge. The same will happen if you leave the UK mainland.
In addition to the above, grab your phone and go to:
- Settings and click on Connections
- then SIM card manager and double check your number is showing as SIM 1 (it should show ID and your number starting with a +44 7xxx xxxxxx) and also check Mobile data is set to SIM 1 and not off.
+10If voice working, you are connected to id’s network.
On phone ensure DATA ROAMING is enabled in SETTINGS.
+24Hey there
we're very sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:
https://www.idmobile.co.uk/live-chat
Have you also tried some of the troubleshooting methods below?
https://community.idmobile.co.uk/troubleshooting-177
Please also try restarting your phone, and resetting network settings.
Thanks,
Tyler
+22Actually
If you leave this on there’s a highly probable chance you’ll end up with a large phone bill if your phone inadvertently connects to a roaming network. Your phone can be at any UK coastline and if a passing ferry is too close your phone can (and has as it happened and was reported on these very forums) latch on to the ferry’s chargeable network and thus your call and or data charges could be huge. The same will happen if you leave the UK mainland.
In addition to the above, grab your phone and go to:
- Settings and click on Connections
- then SIM card manager and double check your number is showing as SIM 1 (it should show ID and your number starting with a +44 7xxx xxxxxx) and also check Mobile data is set to SIM 1 and not off.
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