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Question

no internet connection

  • 22 December 2021
  • 10 replies
  • 136 views
Muneeb Hussain
Rank

It says full bars 5g and full bars 4g yet I can’t get any internet connection in b10 0DX or in birmingham city centre!!! Why does it say I am connected yet it won’t connect 

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10 replies

A
Rank
Userlevel 8
Badge +5

Hello @Muneeb Hussain,

There is a service problem at the postcode you provided - see the screen-snippet below:

Good luck. 

WelshPaul
Rank
Userlevel 7
Badge +2

While the above mentioned network issue is the problem, what phone do you have @Muneeb Hussain? I ask because Samsung has a menu option that will prevent data from working as you describe...

Mohammed
Rank
Userlevel 8
Badge +9

It says full bars 5g and full bars 4g yet I can’t get any internet connection in b10 0DX or in birmingham city centre!!! Why does it say I am connected yet it won’t connect 

 

Hey @Muneeb Hussain, 

Let us know if you’re still having issues here

Mohammed

 

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C
Rank

I don’t have the internet on my phone for over 2 weeks now. Can somebody help please? I live in London SE3. Thanks.

WelshPaul
Rank
Userlevel 7
Badge +2

You can check for issues yourself using the following link:

https://www.three.co.uk/support/network_and_coverage/network_support

C
Rank

Hello Paul,

I have checked and there is no problem in our area. But my phone still doesn’t have internet signal. 
 

thank.

WelshPaul
Rank
Userlevel 7
Badge +2

Can you make a call? You say internet but go on to mention signal…

If you have no signal, you have no service! If you have signal but no internet then that's a whole other ball game. 

C
Rank

Hi, yes I can make a call but no internet. 

WelshPaul
Rank
Userlevel 7
Badge +2

If there are no issues in your area and you haven't used up all your data allowance then check the settings on your phone. What phone do you have?

Start with the APN settings and confirm that data is enabled...

Rory
Rank
Userlevel 6
Badge +6

Hi @Chi Quynh Vu, just checking in to see if you still need help with this? If so, it’ll be worth performing a network reset on your phone. If you’re not sure how to do this, just Google the make and model of your phone + “network reset” and you’ll find instructions.

This will cause your phone to forget any Wi-Fi networks you’ve connected to, so be sure to set these up again.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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