no Internet connection

Hey there ​@slugmoat, sorry to hear this. What’s your full postcode and what phone do you have please?

Thanks,

Tyler

Iphone 13. TR20 9JL 

Hey there ​@slugmoat, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

I can also see that there is no 3G or 5G in this area, so would recommend selecting 4G for the best signal possible here.

Thanks,

Tyler

Thanks, but it has been like it for months now.

Can I get out of my contract early due to lack of provision?

Hey there ​@slugmoat, we wouldn’t offer an early release based on you raising an outage to us straight away. If it’s been on-going for months, have you previously raised this with us?

Secondly, we’d need to launch a further investigation into the issue for you and see if we can resolve before any further steps can be looked into. If you’d like us to PM you to investigate further, we can do so.

Thanks,

Tyler

I haven't reported it directly to you as the message has always been that there us a fault and you are looking into it.

I would like you to investigate further.

Hey there ​@slugmoat, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler