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No internet connection when phone is connected to 5g


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 Contributor
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Why would I not have an internet connection whenever my phone shows the 5g symbol?  Once it goes back to 4g I can then connect OK.  I thought iDMobile now supported 5g?

Best answer by Matthew T

in theory @Waldy, it should just work. Perhaps try a NETWORK SETTINGS RESET on your new phone?

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1852 replies
  • August 1, 2024

Hey @Waldy,

Yes iD Mobile does support 5G so this sounds like an unusual issue. Are you still experiencing problems?

Thanks.


  • Author
  • New
 Contributor
  • 1 reply
  • August 1, 2024

I had the SIM card before 5g was available and only recently got a 5g capable phone.  Is there anything I need to do to enable it, or should it just work?


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1852 replies
  • Answer
  • August 2, 2024

in theory @Waldy, it should just work. Perhaps try a NETWORK SETTINGS RESET on your new phone?

Thanks.