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No internet connection when phone is connected to 5g

  • 24 July 2024
  • 3 replies
  • 40 views

Why would I not have an internet connection whenever my phone shows the 5g symbol?  Once it goes back to 4g I can then connect OK.  I thought iDMobile now supported 5g?

3 replies

Userlevel 7
Badge +6

Hey @Waldy,

Yes iD Mobile does support 5G so this sounds like an unusual issue. Are you still experiencing problems?

Thanks.

I had the SIM card before 5g was available and only recently got a 5g capable phone.  Is there anything I need to do to enable it, or should it just work?

Userlevel 7
Badge +6

in theory @Waldy, it should just work. Perhaps try a NETWORK SETTINGS RESET on your new phone?

Thanks.

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