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No internet in SN5

  • October 11, 2024
  • 3 replies
  • 27 views

Hi, I’ve got 2 SIMs, one in a phone & one in a 4g router. The internet’s been a bit up & down for the last couple of days, & has now died completely on both devices. The 3 network checker doesn’t show any issues. Location is Purton, Wilts. I have another phone on EE which uses the same cell tower & that’s working fine, so presumably the tower hasn’t fallen over. Is there anyone here who can check for issues please?

3 replies

  • New
 Contributor
  • 1 reply
  • October 11, 2024

Same issue in Salisbury. Mobile data isn't working for me. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 15, 2024

Hi @Radialhead 

 

Sorry to hear this, please could you let us know the postcode(s) where you’re having these issues?

 

Other areas are okay, correct?

 

Same issue across both SIMs/devices?

 

Tom


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 15, 2024

Hi @Salisbury1 

 

Sorry to hear this, please could you let us know the postcode(s) where you’re having issues?

 

How are other areas?

 

How are calls and texts?

 

Tom