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No longer any signal

  • July 5, 2025
  • 8 replies
  • 72 views
G
New Contributor

I have three numbers and this last week they have all struggled to get a signal, in fact most of the time there is no signal. The area is postcode HU17.

Is anyone aware of any problems?

Is it possible to cancel a contract on the basis that no service is being received anymore?

Best answer by WelshPaul

It’s a mobile service, not a landline service; the service is never guaranteed in any one location. Have you tried entering your postcode into iD Mobiles network status checker? 

The following guide is a good starting place:

https://community.idmobile.co.uk/network-troubleshooting-177/how-do-i-check-for-network-outages-in-my-area-67903

    8 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • July 5, 2025

    It’s a mobile service, not a landline service; the service is never guaranteed in any one location. Have you tried entering your postcode into iD Mobiles network status checker? 

    The following guide is a good starting place:

    https://community.idmobile.co.uk/network-troubleshooting-177/how-do-i-check-for-network-outages-in-my-area-67903

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • July 6, 2025

      Hey there ​@Gazelle, we hope the kind advice from ​@WelshPaul has been able to help.

       

      What’s your full postcode and what phone do you have please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      G
      New Contributor
      • Gazelle
      • Author
      • New Contributor
      • July 6, 2025

      ​@Tyler C Additional information: Issue is on 3no numbers/sims two iPhones and a mifi router. Postcode HU17 9SL

      Checking the link from ​@WelshPaul does indicate some issue, not clear what and been going on for almost a week now.

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • July 6, 2025

      Hey there ​@Gazelle, we are indeed working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

       

      We hope to have things fixed as soon as possible and will add any updates here.

       

      https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

       

      In terms of the MI-fI router, we don’t officially support the usage of this with our SIM cards/network, so we cannot comment on any issues regarding that.

       

      To confirm, you noticed this issue was on-going since 1-week ago, is that correct?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      G
      New Contributor
      • Gazelle
      • Author
      • New Contributor
      • July 6, 2025

      ​@Tyler C it has been an issue since last Monday, on Tuesday 1st July we had no internet / connection and it has been non existent, extremely poor ever since.

       I should mention the only way I can use this forum is via another providers PAYG sim!

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • July 6, 2025

      Hey there, sorry to hear that ​@Gazelle, it’ll likely be due to the work on-going in the area causing this. We normally ask customer to wait 7-days to see if it’s resolved, and if not, to get back in touch so we can raise further to our technical team and request an ETA on the work. Therefore, if not resolved or it doesn’t improve by the end of tomorrow, please message us back here on Tuesady and we’ll drop you a PM and investigate further.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      G
      New Contributor
      • Gazelle
      • Author
      • New Contributor
      • July 11, 2025

      ​@Tyler C  unfortunately the position is no better. Although we’ve moved to having brief spells of reasonable service (just a few minutes) and then nothing. This has now been over 10 days.

      Is there an explanation / resolution as the service is unusable as it is? As I mentioned we use to get a reasonable service/signal.

      Thanks

       

       

      A
      iD Mobile Employee
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      • Anika A
      • iD Mobile Employee
      • July 11, 2025

      Hi ​@Gazelle 

       

      We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

       

      To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

       

      Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

       

      We’ll see you there. 

       

      Anika

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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