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No mobil data

  • May 12, 2025
  • 5 replies
  • 50 views
L
New Contributor

i have not had mobile data for a few weeks now, and now i have emergency calls only 

Best answer by Tyler C

Hey there ​@Lilenbri, please follow below how to change between 4G and 5G:

  1. Open Settings: You can access settings by swiping down from the top of the screen and tapping the gear icon, or by finding the Settings app in your app drawer. 
  2. Navigate to Network & Internet or Connections: Look for the "Network & Internet" or "Connections" option in the Settings menu. 
  3. Select Mobile Network: Tap on "Mobile networks" to access your mobile network settings. 
  4. Choose Preferred Network Type or Network Mode: Look for an option like "Preferred network type" or "Network mode". 
  5. Select 4G: Choose "4G/3G/2G (Auto)" or "LTE/4G" as the preferred network type. 

Please try this and let us know how it goes.

 

Thanks,

Tyler

    5 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • May 12, 2025

    Hi ​@Lilenbri 

     

    Thank you for getting in touch. 

     

    We are sorry to hear of the issues you are facing with the service. 

    Can you please confirm if this is all over or in a particular area?

    What is you handset make and model please?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Lilenbri
    • Author
    • New Contributor
    • May 12, 2025

    No all over area, it is a Samsung Galaxy A34 5g

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • May 13, 2025

    Hey there ​@Lilenbri, please confirm the full postcode(s) you’re having issues in?

     

    Have you tried manually connecting to 4G?

     

    Have you tried resetting your network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Lilenbri
    • Author
    • New Contributor
    • May 13, 2025

    post code is so40 3qd 

    Have you tried manually connecting to 4G? how do you do this

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • May 14, 2025

    Hey there ​@Lilenbri, please follow below how to change between 4G and 5G:

    1. Open Settings: You can access settings by swiping down from the top of the screen and tapping the gear icon, or by finding the Settings app in your app drawer. 
    2. Navigate to Network & Internet or Connections: Look for the "Network & Internet" or "Connections" option in the Settings menu. 
    3. Select Mobile Network: Tap on "Mobile networks" to access your mobile network settings. 
    4. Choose Preferred Network Type or Network Mode: Look for an option like "Preferred network type" or "Network mode". 
    5. Select 4G: Choose "4G/3G/2G (Auto)" or "LTE/4G" as the preferred network type. 

    Please try this and let us know how it goes.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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