no mobile data 4g or 5g | iD Mobile Community
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Question

no mobile data 4g or 5g

  • July 31, 2025
  • 4 replies
  • 38 views

Milo123
Active Contributor

I have no mobile data 4G or 5G contract bought from mobile . Co . Uk  monthly contract and handset  iPhone 16 .   I have a sim not an eSIM with my phone and numbers been transferred but no mobile data ? 

4 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • July 31, 2025

Sorry to hear this ​@Milo123 

Can you please try resetting your network and APN settings - What are iD Mobile's network (APN) settings? | iD Mobile Community

Please let us know how you get on.


Milo123
Active Contributor
  • Author
  • Active Contributor
  • July 31, 2025

I have tried my new SIM card in my old phone iPhone 13 and it works perfectly ? 


Milo123
Active Contributor
  • Author
  • Active Contributor
  • July 31, 2025

I reset APN but still not working in my new phone 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • July 31, 2025

OK ​@Milo123  have you tried resetting your network settings? This won’t affect anything stored on the phone.