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Question

no mobile data 4g or 5g

  • July 31, 2025
  • 4 replies
  • 47 views
Milo123
Active Contributor

I have no mobile data 4G or 5G contract bought from mobile . Co . Uk  monthly contract and handset  iPhone 16 .   I have a sim not an eSIM with my phone and numbers been transferred but no mobile data ? 

    4 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • July 31, 2025

    Sorry to hear this ​@Milo123 

    Can you please try resetting your network and APN settings - What are iD Mobile's network (APN) settings? | iD Mobile Community

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Milo123
    Active Contributor
    • Milo123
    • Author
    • Active Contributor
    • July 31, 2025

    I have tried my new SIM card in my old phone iPhone 13 and it works perfectly ? 

    Milo123
    Active Contributor
    • Milo123
    • Author
    • Active Contributor
    • July 31, 2025

    I reset APN but still not working in my new phone 

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • July 31, 2025

    OK ​@Milo123  have you tried resetting your network settings? This won’t affect anything stored on the phone.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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