Hey there ​@Magdalenabohai, we’re very sorry to hear that.

What phone do you have, and what’s the full postcode(s) you’re having the issues in the most?

Thanks,

Tyler

Hi ​@Tyler C 

Thanks for your reply.

How can I give you the above info privately?  I already given this so many times already.

Thanks

Magda

Hey there ​@Magdalenabohai, if you’d prefer to speak privately, we can send you a PM here, or you can contact our live-chat. Please note that we’re not an instant messaging service via PM’s, so our response times will vary, and would recommend using the live-chat if you require instant responses.

If you’d like a PM, please confirm and we'll get one sent to you now.

Thanks,

Tyler

​@Tyler C please can you drop me a PM? I understand the replies are not instant which is fine with me. 

Hey there ​@Magdalenabohai, of course, thank you for your understanding. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

I’m having the same issues. As soon as I walk out of my apartment, I lose internet connectivity as well as I’m unable to make any calls. Even when I am inside the house I cannot make calls. I have been with this network since April last year and this problem has started a month ago. Even when I am luckily on a call, my call will get disconnected given me the prompt call failed. Just waiting for my contract to end so that I can switch networks. I have got  another number on a different network in case I have to make calls and have been given out my new number to my contacts so that they don’t call me on my iD number anymore. Such a big disappointment and a shame as I was happy with their service for over a year 

Hey there ​@ahme1, we’re very sorry to hear this. What phone do you have?

Also, what’s your full postcode?

Thanks,

Tyler

It's iphone 15 and the post code is SL1 3HZ

Hey there ​@ahme1, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

Whilst this is on-going, signal is likely to be affected, and we hope it’s resolved ASAP.

Thanks,

Tyler

Is there a time line for this issue to be fixed? The outages have been reported over two weeks ago

Hey there ​@ahme1, unfortunately, we don’t have a time-frame currently to give here. What date did you first see the outage please?

Thanks,

Tyler

I think it might be around 3 to 4 weeks ago

Hi ​@ahme1 

Okay, when you’re in a different location, far away from SL1 3HZ, how is service?

Tom