no network | iD Mobile Community
Skip to main content
Answer

no network

  • October 7, 2024
  • 4 replies
  • 105 views

Lynne Sims
New Contributor

I've been having problems for over a week. Not able to receive or make calls. I'm am a first responder for vulnerable adults in my care. All I keep seeing is not registered on network it's so another being able to contact ID.

 

Best answer by Matthew T

Ah I see the issue at your postcode @Lynne Sims -

Unfortunately, as the infrastructure is owned by 3UK, it is down to them to resolve issues. It might be worth contacting them directly for updates? Alternatively, you may wish to switch networks (but not one that piggybacks 3UK) and keep your Mobile Number: Here’s how:

Thanks.

This topic has been closed for replies.

4 replies

  • New Contributor
  • October 7, 2024

Try this link to rectify: 

 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • October 9, 2024

@Lynne Sims -

Did the steps from @Leeriv help? Thanks.


Lynne Sims
New Contributor
  • Author
  • New Contributor
  • October 10, 2024

No. I spoke on chat bod and eventually got a new sim. Still jo cover.  When checking they are saying there's a problem in area two weeks now 

 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • October 11, 2024

Ah I see the issue at your postcode @Lynne Sims -

Unfortunately, as the infrastructure is owned by 3UK, it is down to them to resolve issues. It might be worth contacting them directly for updates? Alternatively, you may wish to switch networks (but not one that piggybacks 3UK) and keep your Mobile Number: Here’s how:

Thanks.