No network and no mobile data

How am I supposed to check that without internet or the 30 seconds of internet I can get toggling airplane mode off an on?

Matthew T wrote:

Hi ​@Gemma1983,

We are sorry for the inconvenience caused. All updates will be provided here:

• Service Status. F.A.Q.

While it’s specifically a Calls related outage, we’re aware of some periodic impacts to SMS and Mobile Data.

Thanks.

 

Matthew T wrote:

Hi ​@Gemma1983,

We are sorry for the inconvenience caused. All updates will be provided here:

• Service Status. F.A.Q.

While it’s specifically a Calls related outage, we’re aware of some periodic impacts to SMS and Mobile Data.

Thanks.

 

It's not a period impact, mobile data has been down for 6 hours! I pay for unlimited, will there be compensation. 30 seconds of internet at a time is not long enough to email clients or write my articles

How am I supposed to check that? I can get 30 seconds max of internet by toggling airplane mode off and on. Apparently there are no issues in my area, someone had to send me a screenshot

​@Gemma1983 -

Apologises let me rephrase, we’re aware some customers are being impacted for more than just calls, including SMS and Data. We are working closely with our network partner Three UK so we have the most up to date communications for our customers. I’d suggest performing a Manual Roam and Restarting your Phone, it might help with Data issues:

Here’s how:

1. Open ‘Settings’.

2. Tap ‘Connections’.

3. Tap ‘Mobile Networks’.

4. Tap ‘Network Operators’.

5. Turn off the ‘Automatic toggle’.

6. Select a different network (Vodafone, EE or O2 - UK).

7. Wait for 1 minute.

8. Switch the automatic toggle back on.

Thanks.

I have tried all of that, I can't select a different network as it's forbidden.

Also tried cleaning the SIM

Resetting network settings

Trying the SIM in a different phone

Nothing works, even the live chat suggestion of walking a mile out of my current area to check for better coverage 

Is there any clue on when this will be resolved?

​@Gemma1983 -

Unfortunately we don’t have a timescale or ETA. As soon as we are provided one by our network partner Three UK we will update you.

Thanks.

Well will we be compensated

Why are you not acknowledging on the update page that many people also have no data and are are therefore unable to use WiFi messaging or call services? I'm also interested to know if I will be able to cancel my contract once I can get back online because you're not providing services? Or if I will be compensated for the temporary SIM I need to buy so I can get online and make calls tomorrow?

​@Gemma1983 -

Services resumed at around 8pm Wednesday. We understand some customers may have restarted their phone during the outage, and were unable to reconnect to the network. Thanks.